Welcome to Southern Star Windows and Doors. By purchasing spare parts and hardware for aluminium and timber windows and doors through our website, you agree to the following terms and conditions. Please read them carefully.
This document purtains to the online purchase of window and door spare parts and hardware only.
Orders can be placed online for select replacement parts and hardware.
If you cannot place an order for a particular item online, please call our team for further assistance.
If you are buying a product that has colour options, please select your preferred colour from the drop-down box.
For any product inquiries before making a purchase, please send us an email at info@southernstarwindows.com.au or call us during business hours at 1300 733 599.
We take the security of your personal information seriously. All payments made through our website are processed via Stripe, a secure payment gateway that uses encryption to protect your data.
Payments made through our website incur a 1.7% + $0.30 processing fee which is non-refundable.
*Shipping timeframes are not guaranteed, as we rely on Australia Post for delivery. These estimates are indicative and depend on Australia Post’s supply channels to your delivery address.
We understand that there may be instances where you need to return a product. Our returns policy is designed to make the process as simple and convenient as possible. Refunds will not include shipping costs.
To initiate a return, please follow these steps:
Upon contacting our team to request a return, you will receive an email confirming your request, along with your Return Authorisation (RA) number. Please refer to this email for further instructions.
Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, the refund will be processed and a credit will be applied to your original payment method. Please allow a 5-10 business days for the refund to appear in your account.
The customer is responsible for return shipping costs, unless the return is a result of our error, such as receiving an item that does not match the one ordered.
We do not offer direct exchanges. If you need a different item, you can return the unwanted product and place a new order for the replacement.
If you receive a damaged or defective item, please contact our team within 7 days of receiving the product to determine replacement/refund options. If your item goes missing during shipping please contact us at info@southernstarwindows.com.au for replacement/refund options.
Southern Star Windows & Doors accepts no responsibility for incorrect installation, and damage to ordered parts or other items as a result of incorrect installation.
Under Australian Consumer Law, we cannot exclude guarantees that protect consumers. This includes guarantees regarding the quality, safety, and reliability of the products we supply. Additional warranty details are provided in our warranty booklet, which can be accessed here. This warranty covers defects in materials and workmanship for specific periods depending on the product. Please refer to the warranty booklet for full details on the conditions, coverage, and duration of our product warranties.
While we strive to ensure the accuracy of all pricing information, errors may occur. In the event that an item is listed at an incorrect price due to a typographical or other error, we reserve the right to cancel your order or offer you the product at the correct price.
We are committed to transparency and will handle any pricing errors with fairness, offering you clear communication and the option to cancel the order or proceed with the corrected price.
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
To the extent permitted by law, Southern Star Windows & Doors is not liable for any indirect, consequential, or incidental damages arising from the use of our products or services. Our liability will be limited to the purchase price of the product that caused the issue.
All content on this website, including logos, designs, product images, and text, that is the property of Southern Star Windows & Doors and is protected by Australian and international copyright laws. No part of this website may be reproduced or used without prior written consent.
Southern Star Windows & Doors will not be liable for failure to perform its obligations if such failure is caused by a force majeure event, including, but not limited to, acts of God, strikes, pandemics, fire, flood, or any other event outside our reasonable control.
These terms and conditions are governed by the laws of Australia. Any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts in Australia.
If you have any questions, or concerns, or require assistance with your order, please do not hesitate to reach out to our customer support team at info@southernstarwindows.com or call 1300 733 599. We are here to help and ensure that your shopping experience with Southern Star Windows and Doors is a positive one.
